1. Where we deliver
We serve Abu Dhabi Emirate. Checkout currently uses one mapped Abu Dhabi zone — 20 delivery, free on orders over 200. If your map pin falls outside that zone, checkout will say delivery is not available there. For Al Ain and theAl Dhafra region, WhatsApp us or use the quote form — they are not a separate checkout zone yet.
2. Same-day delivery (Abu Dhabi)
- Available for orders placed within Abu Dhabi delivery zones.
- Cutoff: 2:00 PM (UAE time). Orders placed after 2:00 PM are delivered the next business day.
- Subject to product availability and accurate delivery details.
- Delivery is on Saturday – Thursday during business hours; Friday deliveries follow our reduced Friday hours.
3. Al Ain & Al Dhafra
We can arrange delivery in Al Ain and the Al Dhafra region. Timing is confirmed on WhatsApp or a quote — not as a second zone at checkout.
4. Delivery fees
- The delivery fee for your zone is shown clearly at checkout before you place the order.
- The Abu Dhabi checkout zone is free delivery when the order subtotal is 200 or more; otherwise 20. All fees include 5% VAT.
5. Cash on Delivery
Cash on Delivery (COD) is accepted on every delivery zone we serve, with no surcharge. Please have the exact amount ready, or close to it, when the driver arrives. The driver provides a printed delivery receipt; the formal tax invoice is also available from your account.
6. Order tracking
Once your order is dispatched you can follow its status on the My Account page (status timeline) or via the order-confirmation link emailed to you. You will receive an update when your order is assigned to a driver, when it is out for delivery, and when it has been delivered.
7. Failed delivery / wrong address
If our driver cannot deliver the order because the address is incorrect, no one is available to receive the goods, or access is denied, we will attempt one re-delivery on the next business day. After two failed attempts the order is returned to our warehouse and a re-delivery fee may apply for a third attempt. If you choose to cancel, our Refund & Return Policy applies.
8. Restricted items
Some industrial cleaning chemicals are subject to handling restrictions in the UAE. We may decline to ship to certain destinations (for example, freight forwarders for re-export) where this would breach carrier or supplier policies. We will refund any amount paid for an order we cannot ship.
9. International shipping
We currently do not ship outside the UAE. Wholesale buyers with cross-border requirements are welcome to contact us to discuss bespoke arrangements.
10. Contact
Delivery questions? Reach out via the Contact page or WhatsApp the number listed there.